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If the customer tried this then,......(read on)....
http://www.mod-chip.com/psx_modchip_engl.htm
http://www.mod-chip.com/psx_pics_engl.htm

Sony Mfg.
http://www.sony.com
http://www.sony.co.jp/en/Products/SC-HP/SG/CD/digital2-frame.html
http://www.scea.com/
http://www.scea.com/consumersupport/faq_consumeralert.asp

Boarch and Chip info.
http://www.modchipstore.com/ps2/usb2.html
http://shop.store.yahoo.com/a-sonic/psmodin.html
http://shop.store.yahoo.com/a-sonic/psonemoddiag.html
http://shop.store.yahoo.com/a-sonic/scph9001.html
http://www.modchipstore.com/ps2/usb2.html
http://www.modchipstore.com/ps2/usb-user.html
http://www.mod-chip.com/ps2_support_engl.htm

Tech Pages
http://www.cyber-mag.com/station/laser.html
http://www.gameconsolerepair.com/modchip2.html
http://www.gameconsolerepair.com/page2.html
http://www.cyber-mag.com/station/laser.html
http://playstation-repair.com/cool-links.html
http://www.a-tech-inc.com/ServiceCenter.html
http://www.psxrepair.co.uk/cgi-bin/store/commerce.cgi
http://www.gameconsolerepair.com/page2.html
http://playstationparts.50megs.com/parts.html

Hope this helps.
Denise Adams